Building Consumer Trust Through Sustainability Storytelling
How a long-term storytelling platform earned
consumer trust that a traditional campaign could not.
The Challenge
When sustainability became a strategic priority at Salomon, the outdoor industry was facing a wave of consumer skepticism toward corporate sustainability claims. Audiences had grown wary of polished campaigns that promised more than they proved. Another traditional marketing campaign risked damaging the brand's credibility.
The Opportunity
Rather than telling consumers what Salomon was doing for the planet, we had the opportunity to show them through real people, real products, and real innovation already happening inside the company. Done right, sustainability wouldn't just be a message. It would become a long-term, trust-building platform for the brand.
My Role
Owned the sustainability marketing communications strategy end-to-end
Determined optimum brand channels and overall brand “value” of each story
Led global agencies and cross-functional teams across product, brand, sustainability and R&D
Member of the Brand Leadership Team and Sustainability Task Force
My Approach
I believed trust would be earned through a steady drip of honest, authentic, consistent storytelling rather than marketing claims.That shaped every decision that followed, from format to channel to cadence to who told the stories. I recommended we start small and earn credibility before scaling, resisting the instinct to launch with a big, splashy campaign. Instead of a one-off marketing push, we built a long-term storytelling platform using fact-based stories that were already happening inside the business, but to that point were untold.
Execution
Developed Salomon's sustainability communications strategy from the ground up
Wrote and shaped the editorial themes behind each story
Created and hosted a dedicated YouTube series spotlighting the people and innovation behind the brand's sustainability work
Drove global PR efforts to promote
Partnered closely with product, sustainability, and R&D teams to source authentic material
Represented the brand as a guest speaker on the topic of sustainability communications at industry conferences and on podcasts
Integrated sustainability messaging into Salomon's broader brand communications rather than isolating it as a side initiative
Results & Impact
Sustainability became an established, ongoing communications platform rather than a one-time campaign
The series and accompanying campaign films helped generate 1M+ YouTube views for Salomon's sustainability and product storytelling
Strengthened internal alignment across product, sustainability and marketing teams
Elevated Salomon's credibility and visibility as a sustainability-minded brand within the outdoor and running industry

